Assessing an AI Chatbot for HIV Prevention in Malaysia: Insights and Usability

Study Background and Disease Burden

Malaysia faces a complex and growing HIV epidemic that has notably shifted from needle sharing among drug users to sexual transmission, particularly affecting men who have sex with men (MSM). According to the Malaysian Ministry of Health, MSM account for a significant proportion of new HIV diagnoses, emphasizing the critical need for targeted interventions. In response, our research team developed a web-based artificial intelligence (AI) chatbot, positioned to facilitate HIV awareness and testing among this vulnerable population. The chatbot was launched on MYHIV365, designed to be a user-friendly resource promoting HIV testing and healthcare access.

Objective

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